Shipping policy
Cost
Free shipping on every order, with no minimum spend. There is no threshold to reach and no weight band to worry about — a single sleeved card and a sealed booster case both ship at the same price, which is nothing.
Timing
Orders leave our warehouse within 1-2 business days and arrive in 3-5 business days.
- Handling: 1-2 business days. This is the time between your order landing and the parcel leaving our warehouse. Graded cards are checked against their certification number during this window.
- Transit: 3-5 business days once the carrier has it.
Both figures are business days and they run consecutively, so a typical order placed on a Monday arrives the following week. Orders placed at a weekend begin handling on the next business day.
Tracking and insurance
Every order ships tracked, and every order is insured for its full value at our expense. You will get the tracking number by email as soon as the label is generated. Orders over $1,000 additionally ship signature-required — we cannot waive that, because an unsigned high-value parcel is uninsurable.
Packing
Raw singles travel in a penny sleeve, then a toploader, then a team bag, then a rigid mailer. Graded slabs are braced so the holder cannot move inside the box. Sealed boxes ship inside a second rigid carton rather than in their own shrink-wrap, because the printed box is the product and a scuffed corner costs you money at resale.
Where we ship
We ship within the United States. We are not currently shipping internationally; if that changes it will be stated here rather than announced only at checkout.
If something goes wrong
If tracking stops moving for more than five business days, email vexorshoes@proton.me and we will open a carrier trace and, where the item is not recoverable, replace or refund it. You do not have to chase the carrier yourself — the insurance is ours to claim, not yours.
Contact us about this policy
Questions about shipping, tracking or a delayed parcel? Write to vexorshoes@proton.me and a person will answer within one business day. Include your order number if you have one.
| vexorshoes@proton.me | |
| Hours | Monday to Friday, 9:00 – 17:00 ET |
| Response time | Within one business day |
Returns must not be sent to this address without emailing first — a reference number is needed so your parcel can be matched to your order.