Refund policy
The window
30 days to return anything, with refunds issued in 3-10 business days of the card reaching us. The clock starts the day your order is delivered, not the day you opened the parcel.
What can come back
- Raw singles — returnable for any reason, including simply disagreeing with our condition call. That is a legitimate reason and you do not need to justify it.
- Graded slabs — returnable while the holder is intact. A cracked slab cannot be returned, because once it is cracked the grade no longer exists and we cannot resell the card as what you bought.
- Sealed product — returnable while the factory shrink-wrap is unbroken. Opened boxes cannot come back, for the same reason: opened is a different product from sealed, at a different price.
What it costs you
Nothing, when the fault is ours — a misdescribed card, a wrong item, or damage in transit. We pay the return label and refund in full.
For a change of mind, you cover the return postage. Use a tracked service: an untracked return that never arrives cannot be refunded, and that is a bad outcome for both of us.
Refunds
Refunds are issued to the original payment method within 3-10 business days of the card reaching us and passing inspection. Inspection is quick — we are checking that the card that came back is the card that went out, which for a graded slab means matching the certification number.
Your bank may take a few additional days to post the credit. That part is outside our control, and we will send you the refund confirmation so you have something to show them.
Damaged in transit
Photograph the packaging before you unpack it further, then email vexorshoes@proton.me within 48 hours of delivery. Every order is insured at our expense, so a transit claim costs you nothing. Do not throw the packaging away until the claim closes — carriers routinely ask to see it.
Cancelling
Email us before the order ships and we will cancel and refund it in full. Once it has shipped it becomes a return, which is the same outcome with a longer route.
Contact us about this policy
Questions about a return, a refund or a damaged item? Write to vexorshoes@proton.me and a person will answer within one business day. Include your order number if you have one.
| vexorshoes@proton.me | |
| Hours | Monday to Friday, 9:00 – 17:00 ET |
| Response time | Within one business day |
Returns must not be sent to this address without emailing first — a reference number is needed so your parcel can be matched to your order.